Emergency Service

VoIP 9-1-1 Emergency Service

Important 9-1-1 Information

We want to make sure that you are aware of important differences in the way 9-1-1 service operates with a VoIP Phone System when compared with traditional telephone service.

Update your VoIP 9-1-1 address

Differences Between Traditional 9-1-1 Emergency Service & VoIP 9-1-1 Service

  • With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response center.
  • With VoIP service for business, your 9-1-1 call is forwarded to a emergency operator that will automatically or manually route your call to the emergency response center.
  • This emergency operator is different from the Public Safety Answering Point (PSAP) that would answer a traditional 9-1-1 call, which has automatically generated your address information.