VoIP 9-1-1 Emergency Service
Important 9-1-1 Information
We want to make sure that you are aware of important differences in the way 9-1-1 service operates with a VoIP Phone System when compared with traditional telephone service.
Update your VoIP 9-1-1 address
Differences Between Traditional 9-1-1 Emergency Service & VoIP 9-1-1 Service
- With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response center.
- With VoIP service for business, your 9-1-1 call is forwarded to a emergency operator that will automatically or manually route your call to the emergency response center.
- This emergency operator is different from the Public Safety Answering Point (PSAP) that would answer a traditional 9-1-1 call, which has automatically generated your address information.